Support
How can we help?
Most answers are just below. If yours isn't, write to us.
Write to a human
A real person reads every message and answers by email, usually within two working days.
Or from your own mail:hi@yavno.ooo
It's with us.
We'll answer at . If it doesn't come, look in spam.
Signing in
The code didn't arrive
Give it a minute, then look in spam and promotions. Still nothing? Go back and ask for a new code. Only the last one sent works.
I have a new phone
Sign in the same way as before: the same Apple ID, or the same email. Your words, packs and progress come with you.
Your plan
I paid, but the app still says Free
Open the plan screen and tap Restore. It brings back whatever this Apple ID has bought.
How do I cancel?
iPhone Settings → your name → Subscriptions → Word, please → Cancel.
You keep Local until the end of what you paid for, then you're back on Free. Your words stay.
How does the free trial work?
7 days, on the yearly plan only. We remind you on day 5. Cancel before day 7 and you pay nothing.
Can I get a refund?
Apple takes the payments, so Apple handles refunds: reportaproblem.apple.com.
Learning
A word says "gets its card next week"
On Free, 25 new words a week get a card: translation, sound, an example. The rest get theirs next week, or you can write the translation yourself. Nothing is lost.
A phrase or a translation is wrong
Fix your copy on the word's page. Then tell us at hi@yavno.ooo, so we fix it for everyone.
A word has no sound
The voice is your iPhone's. If it has none for that language, add one: Settings → Accessibility → Spoken Content → Voices.
Your data
How do I delete my account?
Profile → Account → Delete account. Everything goes: words, packs, progress.
If you pay for Local, cancel it in iPhone Settings too. Deleting the account doesn't stop Apple's subscription.
What do you keep about me?
Only what the app needs to work. It's all on the Privacy page, in plain words.